Inside Blubolt

How We Use Dashboards for Greater Visibility

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Leigh Mardon

Reading time: 2 minutes

At blubolt, our core values create a framework for the way we conduct our daily work. One of these values is to have great visibility.

For us, great visibility is everyone to be well informed and have a clear understanding of what’s happening across the company at all times. This includes visibility around our platform, bluCommerce, our clients’ goals, and what’s happening internally at the blubolt office. There are many ways we work towards having greater visibility, one of which is with the use of dashboards.

Introducing dashboards

Dashboards are located throughout the blubolt office, they’re the first thing our teams see in the morning and the last we check before leaving – using them has become an integral part of our working day! They’re broken down into individual widgets of data and graphs that highlight what’s happening within every element of the company. Updated on a rolling basis, they show us internal events, an analysis of client support tickets, systems status, and the performance of the platform itself.

An example of one of our dashboards: The Support Dashboard

We use a variety of tools to monitor these different elements including tight API integrations with Zendesk, JIRA, Bitbucket, DataDog, and Basecamp to name a few. The dashboards are perfect for having one centralised location for all of this information.

How do dashboards improve visibility?

Dashboards have become an essential source of information and a great focal and discussion point for any and all updates on both the platform and client-related news. They’ve have had a huge affect on the way our teams communicate and work with one another. The information they collate from all areas of the company updates and feeds constantly between each department, keeping everyone on the same page.

Head of support, Warren Amphlett, talks about how incorporating them has impacted the way we work:

“Having dashboards around has made such a big difference to the support team. They’ve increased visibility of key figures, not only to the team but to the wider company. They’ve increased motivation through friendly competition and given us the ability to be proactive. 

Most importantly, they’ve helped identify parts of our processes that needed improvements. Seeing these statistics in real-time means we can adapt accordingly, which improves client experience and ultimately, helps our clients trade better.

If the dashboards have had this sort of impact in such a short time, I am excited to see where else we can take them.”

Using dashboards is now an integral aspect of daily life at blubolt. The information they show and how they show it has had an incredible effect on our company-wide visibility and helping us achieve our goals – and ultimately helping our customers trade better.

If you’d like to learn more about how dashboards can help you, get in touch today.

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