Improve your skills and master bluCommerce

Ensuring our customers get the most from our eCommerce platform, bluCommerce, is a primary goal of ours. Our training modules provide a great way to ensure your teams are up to speed, have the knowledge to get the most out of their roles, and even train others within your organisation.

Training geared towards your needs

“The idea is to have all clients fully self-reliant; knowing how to efficiently perform tasks, exploring the bluCommerce admin’s full capabilities and passing that knowledge onto others within their teams.”

Matt Goldbert Training Manager

  • Get the right training

    Our bluCommerce in-house trainer will ensure you receive a training programme tailored to your needs, whether it's a focus on marketing operations, or order-processing, or both!

  • Empower your teams

    By training your team, you'll improve in-house knowledge on how to efficiently perform day-to-day actions to get the most from bluCommerce, and operate your website more efficiently.

What you'll get our of your training

Book a training course

An overview of the bluCommerce admin, going through the features, capabilities and broad processes to achieve basic proficiency. This level is great for those new to bluCommerce, team members with light involvement in other departments, and for those covering holidays/leave

An in depth look into the bluCommerce admin, going through all required features and capabilities and how to effectively set up and use each section. This level is aimed at making the user confident and competent when using bluCommerce for their role. Also great as a refresher session or if you have recently changed roles.

Looking in detail at all functionality within the bluCommerce admin and how it will actively replace and/or improve processes for greater role proficiency. This level assumes base competency of bluCommerce training in order to build on and improve existing admin knowledge.

If you're interested in booking a course, please speak to your account manager at blubolt today!

Learn how to #tradebetter at an upcoming bluCommerce workshop

Coming soon!

"Join me in a new initiative that will allow your team to learn the finer details of our bluCommerce admin system - you'll be able to take away and implement into your everyday admin processes! All from a welcoming, group learning environment"

Matt Goldbert Training Manager

Register your interest

bluCommerce Training Certification

Our bluCommerce certification programme means you'll be recognised each time you undertake a training course to further your knowledge of the system.

  • Gain bluCommerce qualifications!

    Whether you're doing a starter or advanced course, we want to make sure you're rewarded for your investment into bluCommerce.

  • Receive a certificate

    Each time you or your team undertakes a training course, we'll provide you with a fantastic certificate to put in pride of place in your office!

Customer Services Course Length: 2 hours

Great for all admin users from various admin roles as it provides a good foundation for placing test orders and providing cover. Take a look at some example topics covered within this module:

Orders

An overview of the orders section, identifying key elements related to processing and editing orders.

Customers

A look into the main fields within the order sections and how they can be updated.

Reporting

A brief runthrough of how to export from the orders tab.

  1. Orders
  2. Customers
  3. Catalogue
  4. Reporting
  5. Discounts

Management Course Length: 3 hours

A clear overview of all admin sections and roles, perfect for learning of all admin capabilities. Take a look at some example topics covered within this module:

Discounts

An overview of the discounts sections and the type of discounts that can be created.

Settings

A run through some of the settings within this tab, such as redirects and admin access.

Reporting

A top level look at the types of reporting that can be achieved through the admin.

  1. Categories
  2. Customers
  3. Discounts
  4. CMS
  5. Settings
  6. Reporting

Marketing Course Length: 2 hrs 30 minutes

A high level look into all areas of the admin pertinent to the marketing role. Perfect for holiday cover or newly changed roles. Take a look at some example topics covered within this module:

Categories

A broad view of what can be achieved through the categories section and how it interacts with other areas of the admin.

CMS

A look into the functionality within the CMS section and how your CMS guide works in conjunction with the site content to easily effect changes.

Discounts

An overview of the types of fields to be populated when creating discounts, showcasing the broad discount functionality and it’s possibilities.

  1. Categories
  2. Customers
  3. Discounts
  4. CMS
  5. Settings
  6. Customers

Merchandising Course Length: 1 hr 30 minutes

A top level look at the functionality available to effectively merchandise within the admin. Take a look at some example topics covered within this module:

Catalogue

An overview of the catalogue and it’s layout. How to navigate the section, highlighting useful functionality.

Bulk importing

A quick browse through the useability of the bulk importing and exporting functionality and how it is essential within the merchandising role.

Visual Merchandising

How to set product listing sorts, secondary and visual merchandising.

  1. Catalogue
  2. Categories
  3. Settings
  4. Reporting
  5. Admin processes

Warehouse Course Length: 1 hour

A quick walk through the main processes when viewing and processing an order. Take a look at some example topics covered within this module:

Order overview

How to find and order and what to look out for within a package.

Order processing

Identifying orders ready to be processed and moving them successfully through pick, pack and despatch.

Order issues

Knowing what to do if any order issues arise such as failed payments or pick failures.

  1. Order processing
  2. Order filtering
  3. Order overviews
  4. Pick failures

Customer Services Course Length: 3 hours

A comprehnsive run through all the admin functionality pertinent to the successful completion of customer service processes. Necessary for all Customer Services team members. Take a look at some example topics covered within this module:

Orders

Teaching all aspects of orders processing and order editing, allowing efficient and helpful changes to customers orders.

Customers

Gain the ability to identify all sections within a customer account and how to add in and amend data accordingly.

Reporting

Look into reporting from the reporting tab as well as constructing exports within the orders and customers tab to draw reports from.

  1. Orders
  2. Customers
  3. Catalogue
  4. Reporting
  5. Discounts

Management Course Length: 6 hrs 30 minutes

An advanced look into all sections of the Admin, allowing a clear view of all processes and roles within the system. Take a look at some example topics covered within this module:

Reporting

An indepth runthrough on how to generate reports, both within the reporting tab and throughout the admin sections. Configuring the exports appropriately to attain the desired information.

Settings

A look through the admin settings and how they can be identified and configured for both admin and site improvements.

Categories

Learn how to comprehensively create and amend the hierarchy, as well as site filters. Optimising how customers use and navigate your site.

  1. Categories
  2. Customers
  3. Discounts
  4. CMS
  5. Settings
  6. Reporting

Marketing Course Length: 4 hours

Essential training for Marketing members, taking a look into all admin areas relevant to the promotion of your site and products. Take a look at some example topics covered within this module:

Categories

A thorough walk through all relevant sections of the admin categories section and how best to use it in conjuction with the Catalogue tab, to ensure the most attractive but efficient site navigation.

CMS

Learn about all the functionality within the CMS section which can be utilised to make your site look amazing and drive it forward. Talking about how to use your CMS guide and gain a thorough understanding to ensure clear and easy use of this section.

Settings

A look at the relevant Marketing functionality within the admin settings, such as language strings and how they can help set the tone of your site.

  1. Categories
  2. Customers
  3. Discounts
  4. CMS
  5. Settings
  6. Customers

Merchandising Course Length: 2 hours

A comprehensive look into the admin functionality designed to enhance the role of merchandising. Take a look at some example topics covered within this module:

Visual merchandising

Learn to display products in the exact order you want, through the primary/secondary sort or the bluCommerce drag and drop functionality.

Option based filters

Get to know the functionality within the Admin which will allow for greater efficiency when setting up onsite filters.

Bulk importing

Create new products and make any changes to products, in bulk, though this tool.

  1. Catalogue
  2. Categories
  3. Settings
  4. Reporting
  5. Admin processes

Warehouse Course Length: 2 hours

A must for anyone using the admin to process orders, here they will learn all the processes to correctly and efficiently deal with orders. Take a look at some example topics covered within this module:

Order processing

Learn how to process an order, through pick, pack, despatch, from start to finish.

Pick failures

Discover how to deal with any order issues, such as payment failures and pick fails.

Filtering

A look into the admin functionality to improve efficiency, such as using admin order filters to narrow down results to manageable groupings.

  1. Order processing
  2. Order filtering
  3. Order overviews
  4. Pick failures
  5. Reporting

Customer Services Course Length: 2 hours

An advanced look into all admin sections relating to the customer services role and how to use functionality to ensure the best service for customers. Take a look at some example topics covered within this module:

Customers

A thorough recap through all relevant sections of the customers section of the admin, ensuring all relevant functionality is being used fully.

Orders

Exploring all elements of the orders section, identifying and becoming experts in all pertinent processes.

Discounts

Ability to identify and create discounts efficiently.

  1. Customers
  2. Orders
  3. Discounts
  4. Catalogue
  5. Reporting

Management Course Length: 6 hours

An advanced look into all sections of the Admin, allowing a clear view of all processes and roles within the system. Take a look at some example topics covered within this module:

Reporting

An indepth look into how reporting can be done throughout the admin and exported clearly, allowing for better identification of trends.

Categories

An advance look into the various elements within the categories and how to prepare for and initiate big changes. Such as a restructure of the site navigation.

Settings

A walk through the admin advanced settings and how they can be enabled or updated for inproved functionality or greater admin efficientcy.

  1. Categories
  2. Customers
  3. Discounts
  4. CMS
  5. Settings
  6. Reporting

Marketing Course Length: 4 hours

Advanced training for marketing team members who wish to make the most of bluCommerce functionality. Take a look at some example topics covered within this module:

Categories

A thorough recap through all relevant sections of the admin categories section and how best to use it in conjuction with the Catalogue tab, to ensure most attractive but efficient site navigation.

Customers

Exploring mailing lists and how they can be used to maximise customer subscriptions, as well as competition management.

Discounts

Ensuring a full understanding of discounts and the varying types which can be created, resulting in the proficiency to create and use discounts independently.

  1. Categories
  2. Customers
  3. Discounts
  4. CMS
  5. Settings
  6. Reporting

Merchandising Course Length: 2 hours

Advanced look into the admin functionality key to the elements of the merchandising role and how we can further build on your existing bluCommerce admin knowledge. Take a look at some example topics covered within this module:

Bulk importing and exporting

Delve further into how bulk importing and exporting can improve efficiencies within internal processes to ensure products are being uploaded, edited and reported on efficiently.

Filters

Gain a deeper understanding of how to use filters effectively to improve site navigation as well as admin useage.

Unique to you

A look into how you and your team work with the admin and what can be done to make best use of the bluCommerce admin functionality, as well as your time.

  1. Product imagery
  2. Bulk importing  Exporting
  3. Filters
  4. Visual Merchandising
  5. Categorisation

Warehouse Course Length: 2 hours

Advanced training for the warehouse to refine and extend their bluCommerce admin knowledge. Take a look at some example topics covered within this module:

Orders

A thorough recap through all relevant sections of the admin orders section, ensuring correct processes and expanding functionality knowledge where possible.

Customers

Exploring the customers section and how it ties in with orders, to better understand customer interaction.

Reporting

A look into reporting within the order section, allowing a better understanding of productivity and trends.

  1. Order processing
  2. Split packages
  3. Order reporting
  4. Customers section