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The e-commerce landscape is changing and evolving at a faster rate than ever before in order to adapt to the needs of a technologically-inspired, constantly on-the-go market that seeks a seamless shopping experience. This is why one of the key themes driving blubolt’s vision in 2018 is Mobile & omnichannel.
Not to be confused with multichannel, which distributes the customer experience across several mediums, omnichannel means to fluidly operate the customer experience across all channels, no matter the device a customer is shopping on. This makes for a totally seamless brand interaction. Think of it as a fluid progression across all customer touch points, both online and offline, including online and physical stores, social media, and mobile.
On the blubolt road map we define our omnichannel focus as:
“Building on the integrated shopping experience by optimising customer engagement and developing a stronger brand identity to keep customers coming back for more.”
As one of the three prominent themes in our 2018 roadmap, Mobile & omnichannel includes numerous features and focus points:
An omnichannel experience is about customer centricity. It’s about an experience that constantly builds customer awareness and nurtures engagement by joining the dots between online and offline channels. The features we’re focusing on such as remarketing, one-touch payment providers, and persistent basket and login solutions, allow customers to get what they want, how and when they want it, while allowing retailers to establish and maintain a consistent dialogue with their users.
This is just one of the themes on our 2018 roadmap aimed at delivering continuous value to our clients, but it doesn’t stop there. We are constantly seeking to provide solutions at the pinpoint of technological innovations: it’s this truly drives the passion behind our platform, and it’s why our road map is completely adaptable and dynamic to reflect key market trends and user behaviour.
Stay tuned for more insights into the key themes of our 2018 roadmap and feel free to get in touch to hear more about our leading e-commerce solution, bluCommerce.
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